Exchanges & Returns

Not satisfied? We'll give you your money back!

We always want our customers to be happy with their purchases. We want our products to bring a wave of joy when they arrive at your home, so you'll always come back to us.

If for any reason you're disappointed with your purchase, we'll do our best to resolve the issue by following a few simple rules for exchanges, returns, and refunds.

Changed Your Mind? (Right of Withdrawal)

In the case of exchanges and returns due to a change of mind or withdrawal, where the product is in perfect condition but the customer is not pleased with it, you will have 7 (seven) days from the date of receipt of the goods to make a return request via email.

How to proceed if returning or exchanging due to a change of mind:

Contact customer support by emailing contato@mybestoficial.com to request the procedure.
Send the product back via post, with a returns label or reimbursement of the postage cost paid by the customer, to the sender's address. Important: The product must be in its original packaging, with no signs or marks of use, and with any seal unbroken (if applicable), accompanied by all its accessories.

Manufacturing Defect:

In the case of a manufacturing defect that renders the product unusable, we offer an extended warranty of 30 days from the date of receipt of the goods for reporting and resolution of the problem via email.

How to proceed in case of a manufacturing defect return or exchange:

Contact customer support via email.
Send the product back via post, with a returns label or reimbursement of the postage cost paid by the customer, to the sender's address. Important: The product must be in its original packaging and accompanied by all its accessories. This extended warranty period does not cover changes of mind or withdrawals.

Once we receive the product and confirm the above conditions, you can choose to:

Receive a Shop credit for the total amount paid, which can be used immediately for another purchase or for a future purchase, valid for 6 months.

If your order has already been dispatched and a cancellation is requested, the customer must wait for the product to arrive, then send the product to the address provided by the company, and the paid amount will then be refunded.

We are exempt from the obligation to exchange or repair any product whose defect was caused by misuse during the customer's possession, proven by photos of damaged parts and signs/marks of misuse on the product itself, or to fulfil requests outside the aforementioned deadlines. If the customer chooses to proceed with a manufacturing warranty claim and misuse is confirmed, they will be offered the option to proceed with a repair, incurring costs for postage, parts, and labour; or to have the product returned to them, potentially incurring only the postage cost.

Your Mybest product will arrive with the USB charging port fully closed, safety lock aligned, light working, and motor functioning. In the event of a return or warranty activation, it must be returned in these same conditions to ensure the safety and verification of the cutting device's functionality/non-functionality. For safety reasons, we cannot accept returns outside of these conditions.

Therefore, once the product has arrived, sealed and secure, with a functional motor and light; any support request related to the user's inability to close the device in a safe position, the light not activating, or the charging port not closing, will be interpreted as misuse and will incur a maintenance cost to the user.

Once the warranty is activated, this customer right will be considered used and will be finalised.

If it is verified that the warranty does not apply, the customer will be charged the collection and return postage cost.

Mybest informs the customer via email about good usage practices to ensure the correct functioning of the product, highlighting that it is splash-resistant (not submersible) and that the use of running water on the charging port or any other essential electronic component is not recommended.

We provide measurements in centimetres for all our products to prevent errors in size selection. According to the Consumer Protection Code - Article 18, there is no legal obligation for the retailer to perform exchanges due to consumer regret regarding colour, size, model, or any other reason. The right guaranteed to the customer by the consumer protection code is to make exchanges only in the case of faulty products.

Other Occurrences:

All occurrences described above, and any others that may be identified, must be communicated to the Shop by phone or via email.

Products returned without this communication, outside the deadline, or missing accompanying items/accessories, may be resent without prior consultation.

In addition to the occurrences mentioned, if any of the following apply, receipt of the product should be refused:

Open or damaged packaging
Damaged product
Product not matching the order
Missing accessories

If, even then, you receive the product, please contact Mybest support within 72 hours of receipt. We hope this has clarified your queries!

Note: Every electronic or electrical appliance (considered durable goods by the Consumer Protection Code) sold in the country has a legal guarantee. The deadline for the consumer to complain about apparent manufacturing defects (easily identifiable) is 30 days, counted from the date of receipt of the product.

Request	Value	Notes
Shipping	GBP29.90 (fixed and refundable)	Deductible from amounts previously paid by the customer or from future amounts, depending on the case. Applicable to all shipments.
New Motor	GBP139.90 (fixed)	Customer's responsibility, depending on the case.
Refurbished Motor	GBP91.90 (fixed)	Customer's responsibility, depending on the case.
PCB Board	GBP91.90 (fixed)	Customer's responsibility, depending on the case.
Battery	GBP91.90 (fixed)	Customer's responsibility, depending on the case.
Cable	GBP42.00 (fixed)	Customer's responsibility, depending on the case.
Sealing Rubber (top & bottom)	GBP29.90 (fixed)	Customer's responsibility, depending on the case.
Cup	GBP69.90 (fixed)	Customer's responsibility, depending on the case.
Top Lid	GBP39.90 (fixed)	Customer's responsibility, depending on the case.
Bottom Lid	GBP29.90 (fixed)	Customer's responsibility, depending on the case.
Handle	GBP29.90 (fixed)	Customer's responsibility, depending on the case.

N.B.: Part availability must be checked.
N.B.: The refundable postage value is up to GBP29.90.