Shipping Policy
Hi best, here you can easily track your order. Simply enter the tracking code you received via email into the field below to check your order status.
If your tracking code doesn't work in the field above, it will definitely work on one of these sites:
If you're still having trouble tracking your order, please send an email to our support team, including your order number. It will be something like #10001, and we need it to help you track your parcel.
This code is present in the emails we've sent you.
Once we have your order code (e.g., #10001), we'll respond within 24 business hours.
We advise that our standard delivery time is 15 to a maximum of 25 business days. This timeframe starts from the dispatch date and is free for all of Brazil.
After payment confirmation, your order is processed by our logistics team and dispatched within 5 business days of payment confirmation.
- Free Shipping: Product dispatched directly from the factory in Shenzhen or our warehouse in São Paulo. Dispatch occurs in order of purchase after payment confirmation (15 to 25 business days).
- Standard Shipping: Product dispatched directly from the warehouse in São Paulo, or if stock is depleted in São Paulo, from the factory in Shenzhen. Dispatch occurs in order of purchase after payment confirmation (10 to 15 business days, potentially extending by up to 7 business days due to unforeseen logistical issues within the Brazilian network outside our jurisdiction and control).
- Immediate Shipping: Product dispatched with priority within 24 hours directly from the warehouse in São Paulo, or if stock is depleted in São Paulo, from the factory in Shenzhen. Priority dispatch occurs regardless of the order of purchase after payment confirmation (4 to 10 business days, potentially extending by up to 7 business days due to unforeseen logistical issues within the Brazilian network outside our jurisdiction and control).
Please note: Mybest does not manage the operations of Correios (Brazilian Post), Jadlog, or J&T Express. The stated delivery times are based on the average delivery period of 50,000 dispatched orders.
If you select fast/immediate shipping and the item is unavailable, the shipping fee may be refunded. If the order contains more than one item and only one of the items is sent via fast/immediate shipping, the shipping fee will be retained as the service has been utilised. N.B.: There might be unexpected variations for the North and Northeast regions, even if dispatch occurs from the São Paulo warehouse.
By selecting shipping, the consumer agrees to Mybest's shipping policies, as well as the shipping policies of the Brazilian Post and Telegraph Company (Correios EBCT).
Your tracking code will be sent to your email address within 5 business days of dispatch.
You will receive tracking updates via your registered email. You can also check your tracking by using the tracking code sent to your email on the Correios system.
The Post Office will attempt delivery 3 times. If unsuccessful, you will need to collect your order from your local Post Office branch within 7 calendar days, according to Correios EBCT policy. Please monitor your tracking updates to ensure your order is successfully delivered. We cannot be held responsible for events occurring in this scenario where the customer did not receive/collect the product from their local Post Office. If the customer opts for re-delivery, it may incur a re-attempt and re-processing fee of R$89.90.
For deliveries made from the São Paulo distribution centre by J&T, there must be someone available to receive the products; otherwise, the parcel will be returned to the partner distribution centre for handling. We cannot be held responsible for events occurring in this scenario where the customer was unavailable to receive the delivery.
For international deliveries sent directly from the factory, customs fees may apply, which are our responsibility. Please wait for our internal team to process the payment with the courier/carrier. If the customer makes the payment themselves, we will not be able to verify the existence of the fee in our system, and in this case, the fee is non-refundable.
Important: It is not possible to make address corrections once an order has been dispatched.
We hope we've answered all your questions. If you still need assistance, our support team is available via email at contact@mybestofficial.uk.